Key Speakers Include:

  • craig_foxCraig Fox
    Assistant Commissioner, Services Transition and Organisational Change
    ATO
  • bossAndrew Loader
    Director, Procurement, Contracts and Commercial Division
    Victoria Police
  • dennis_greenAir Commodore Dennis Green
    Royal Australian Air Force
  • Heather Falckh
    Manager - Strategic Planning and Business Excellence
    Department for Communities and Social Inclusion SA
  • Trevor-IvesTrevor Ives
    Program Manager
    Department of Justice and Attorney-General QLD

Video-c3 Welcome to the Process Excellence Revolution

Do more with less - business improvement strategies to improve efficiency and reduce waste

Helping you do more with less – Lean, Six Sigma and Continuous Improvement Strategies for the Public Sector

Government in Australia is caught in the middle of two diverging trends – the increasing expectations of the general public and decreasing budgets in light of the current fiscal climate.

With budgets unlikely to increase in the near future, the only way to bridge this gap is to play smarter by reducing unnecessary waste and focusing your resources on the services which are of the highest value to your customers.

In light of this, Process Excellence for Government 2012 will be focusing on:

  • Strategies for building and maintaining a continuous improvement culture within your organisation
  • Tips and tools for gaining buy-in from senior management, middle management, and front line staff
  • Case studies of how other government departments have successfully utilised business improvement tools to reduce waste and process variability
  • Gain an insight into how councils are using their training programmes to facilitate organisational alignment and culture change
  • Learn how other departments are prioritising their projects to ensure that they get the greatest returns
  • Hear how other organisations have improved their customer service through conducting a strategic service review and reengineering their processes accordingly

Business Process Improvement provides a lifeline for agencies to respond to the demands of society and the voting public for the continuous improvement of government services’’
Trevor Ives, Program Manager, Department of Justice and Attorney-General QLD


Quotes from government delegates at our cross-sector Process Excellence conference:

A very useful conference. Thank you for organizing it
David Eyland, Manager Reform Communication, Department of Defence
Excellence opportunity to network – share experience
Air Commodore Dennis Green, Director General, Air Force Special Projects, Royal Australian Air Force

Why Should I Attend Process Excellence for Government 2012?

  • Benchmark your performance against other government organisations
  • Hear how other organisations are applying the business excellence framework
  • Share tips and tools on how to successfully prioritise continuous improvement projects
  • Network with key thought leaders in process excellence

Who Will Attend Process Excellence for Government 2012?

Process Excellence for Government 2012 has been developed to enable business improvement practitioners from across all levels of government to share their experiences on how to improve customer service on a decreasing budget.

Meet the following key stakeholders at the conference:

  • Head of Business Improvement
  • Director of Strategic Reform
  • Head of Workforce Strategy
  • Organisational Development Manager
  • Lean Programme Manager
  • Chief Executive Officer
  • Corporate Development Officer
  • Head of Continuous Improvement
  • Human Resources Director
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